returns and exchanges

Returns on FULL-PRICE merchandise will be accepted by mail within 14 days of the date you received the merchandise. Unfortunately, gift cards cannot be returned.

PLEASE NOTE: All Sale purchases are FINAL SALE. Returns and/or exchange requests on SALE merchandise will not be accepted.

instructions for return of full-price merchandise:

Please email us at for a return authorization number. Once you have received a return authorization number please mail your item(s) using that number on the outside of your shipping package. Please include a copy of the receipt provided to you in the original shipment. If you would like a return shipping label provided to you from The Flip Flop Girl, we will deduct a flat fee of $10.00 from your refund for return postage. Insurance is taken care of when using the provided label. Unfortunately, we cannot refund your original shipping charges. If you choose to return the item in your own packaging using another shipping method, please be sure to use the address listed on the return authorization form you received. If you do not use the pre-paid label, the $10.00 fee will not be deducted from your return. Have more questions about returns and exchanges? Email us at

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